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Call handler Laura offers life saving advice to a panicked 999 caller, the call makes such a deep impact that she decides on the spot to change the direction of her life.

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As senior paramedic Rich waits for his first job, he comments on the increase in homelessness in Greater Manchester. A category one response is needed for a man lying unconscious on the street because it is believed he has taken synthetic cannabis.

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Doctor Ian and paramedic Nikki see the human consequences of youth violence when they attend a 13-year-old who has been stabbed and two young men who’ve been shot.

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North West Ambulance Service faces the pressure of the busiest day of the winter so far with an overwhelming volume of calls and severe delays handing over patients in hospital.

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Joining ambulance crews in Greater Manchester as they tackle the freezing winter conditions. Advanced paramedic Jon treats a homeless man who has spent the night in a van.

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Following ambulance teams attending to the 1.4 million people of Merseyside on St Patrick's Day weekend.

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The control room team feel the pressure on a busy night as they receive calls concerning a cocaine binge, a traffic collision and an accident involving a cherry picker.

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North West Ambulance Service mobilises extra resources as thousands of visitors arrive in Liverpool for the Grand National.

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A burglar has injured himself while trying to escape from a house he was burgling. As Kirsten arrives to support the crews already at scene, she finds he is in agony with a nasty open fracture to his leg.

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A man found slumped in his car in the city centre turns on the good samaritan who called an ambulance for him, leaving the caller needing emergency hospital treatment.

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Call handler Brogan has to guide one caller through the process of performing lifesaving CPR while they wait for an ambulance to arrive.